HP Care Pack de 3 años con cambio al día siguiente para impresoras LaserJet (UG087E)
87,12 € IVA incl.
Descripción
Especificaciones técnicas
| Indicador de registro de Care Pack | |
|---|---|
| Se requiere registro | No |
| Tipo de paquete de atención | |
| Tipo de Care Pack | Electrónico |
| Categoría | |
| Tipo de producto | Care Pack |
| Características principales | |
| Opciones de logística | Envío por mensajero y devolución defectuosa |
| Lugar de servicio | Exterior |
| Método del servicio | Reemplazo de unidad avanzada |
| Cobertura de la garantía | Bajo garantía |
| Cobertura | |
| Cobertura | This service provides coverage for all standard accessories included with the HP base product part number and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROM drives). |
| Cobertura | Consumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits and other supplies, non-HP devices, and accessories purchased in addition to the base product, such as docking stations and port replicators, are not covered by this service. |
| Cobertura | Service is limited to the continental United States and selected areas of Alaska and Hawaii. Most areas within the continental United States can be serviced the next day. Add 1 to 2 days for service in Alaska and Hawaii. |
| Cobertura | Customers may check with a local HP authorized representative to find out whether their product or location is eligible for this service. |
| Cobertura | Coverage limitations One-time Hardware Replacement: For selected Care Packs, service coverage is limited both by a length of time as well as by a usage limit of the hardware exchange service feature. For one-time hardware replacement, all service coverage (including remote support) will terminate when the covered hardware is exchanged or when the term expires, whichever occurs first. |
| Responsabilidades del cliente | |
| Responsabilidades del cliente | If required by HP, the Customer or HP Authorized Representative must register the hardware product to be supported within ten (10) days of purchase of this service, using the registration instructions within each package or e-mail document, or as otherwise directed by HP. In the event a covered product changes location, registration (or a proper adjustment to existing HP registration) is to occur within ten days of the change. |
| Responsabilidades del cliente | The Customer will be required, upon HP request, to support HP’s remote problem resolution efforts. The Customer will: |
| Responsabilidades del cliente | Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility |
| Responsabilidades del cliente | Start self-tests and install and run other diagnostic tools and programs |
| Responsabilidades del cliente | Perform other reasonable activities to help HP identify or resolve problems, as requested by HP |
| Responsabilidades del cliente | For selected products, the Customer must inform HP of all configuration requirements for the replacement product prior to commencement of service and must document such configuration requirements on each service request order form. |
| Responsabilidades del cliente | At the time of the service request, the Customer must provide a credit card number or purchase order number to HP. |
| Responsabilidades del cliente | The Customer must ship the defective product or parts to HP within 3 business days of receipt of the replacement product/parts and must obtain a prepaid insurance receipt, to be retained by the Customer as proof of shipment to HP. If the defective product or part is not received by HP within 10 business days of the Customer’s receipt of the replacement product, the Customer will be charged the replacement product’s list price. |
| Responsabilidades del cliente | Replacement products will usually be delivered to and defective products will be picked up from the Customer’s reception desk or goods reception area if the specified Customer address is a business address. The Customer must acknowledge the receipt of the replacement product by signing the freight carrier air bill at the time of delivery. |
| Responsabilidades del cliente | It is the Customer’s responsibility to: |
| Responsabilidades del cliente | Maintain a current backup copy of the operating system, development program, and all other applicable software programs and data |
| Responsabilidades del cliente | Restore software and data on the unit after the repair or replacement |
| Responsabilidades del cliente | Install the user application software and ensure that all software is appropriately licensed |
| Responsabilidades del cliente | The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as customer-replaceable parts and replacement units delivered to the Customer. |
| Responsabilidades del cliente | The Customer is responsible for registering to use HP’s electronic facility in order to gain access to restricted product information and to receive proactive notification or other services available to the Customer. |
| Motor y Componentes | |
| Filtro empresarial | cMPS |
| Tipo de componente | Carepacks |
| filtros | |
| Ventana de cobertura | Días laborables estándar – 9 horas |
| Duración | 3 años |
| Tiempo de respuesta | Respuesta el siguiente día laborable |
| Tipo de asistencia | Cambio |
| Identificadores | |
| Número de publicación de la ficha técnica | 4AA5-7508 |
| Funciones de servicio opcionales | |
| Características del servicio opcional | Accidental damage protection does not cover theft, loss, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the »Service limitations» section. |
| Características del servicio opcional | Major parts replacement, as detailed in the »Service limitations» section, is limited to one each per year. The unit may need to be repaired or replaced at an HP designated location, since not all replacement parts may be available locally. |
| Nombres de productos | |
| Nombre largo del producto | HP 3 year Care Pack w/Next Day Exchange for LaserJet Printers |
| Nombre del producto | HP Care Pack de 3 años con cambio al día siguiente para impresoras LaserJet |
| Número de producto Descripción | |
| Descripción del producto | HP 3 year Care Pack w/Next Day Exchange for LaserJet Printers |
| Números de producto | |
| Número del producto | UG087E |
| Código UNSPSC | 81111812 |
| Opciones de productos | |
| Código de la lista arancelaria armonizada | SERVICEONL |
| Opciones de nivel de servicio | |
| Opciones del nivel de servicio | For calls received before 2:00 p.m. local time, HP standard business days, excluding HP holidays, HP will ship a replacement product to the Customer’s site for delivery on the next coverage day after the service request has been logged. Service requests received after 2:00 p.m. or outside the coverage window will be logged the next coverage day and serviced within the following coverage day. |
| Opciones del nivel de servicio | A replacement product will be delivered by 10:30 a.m. local time in most areas. |
| Opciones del nivel de servicio | Delivery time may vary based on geographic location. |
| Opciones del nivel de servicio | For calls received before 2:00 p.m., HP will ship a replacement product within the normal product lead time to the Customer’s site for delivery within 3 to 5 coverage days after the service request has been logged. Service requests received after 2:00 p.m. or outside the coverage window will be logged the next coverage day and serviced within the following 3 to 5 coverage days. |
| Opciones del nivel de servicio, titular | Next-business-day onsite shipment, standard business hours (9×5) |
| Opciones del nivel de servicio, titular | Normal product lead time onsite shipment, standard business hours (9×5) |
| Limitaciones del servicio | |
| Limitaciones del servicio | At the discretion of HP, service will be provided using a combination of remote diagnosis and support, shipment of a replacement product, or other service delivery methods. Other service delivery methods may include the shipment of customer-replaceable parts, such as a keyboard, mouse, or other parts classified as Customer Self Repair parts. HP will determine the appropriate delivery method required in order to provide effective and timely Customer support. |
| Limitaciones del servicio | Activities such as, but not limited to, the following are excluded from this service: |
| Limitaciones del servicio | Diagnosis or maintenance at the Customer site (if onsite diagnosis or maintenance is required and requested, the Customer will be billed at standard HP service rates) |
| Limitaciones del servicio | Setup and installation of the replacement product at the Customer site |
| Limitaciones del servicio | Recovery and support of the operating system, other software, and data |
| Limitaciones del servicio | Troubleshooting for interconnectivity or compatibility problems |
| Limitaciones del servicio | Support for network-related problems |
| Limitaciones del servicio | Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP |
| Limitaciones del servicio | Services required due to failure of the Customer to take avoidance action previously advised by HP. Services that, in the opinion of HP, are required due to improper treatment or use of the product |
| Limitaciones del servicio | Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software User preventive maintenance |
| Limitaciones del servicio | The Customer’s requested ship-to or pickup location must not require HP to ship replacement or replaced products or parts through international customs. |
| Limitaciones del servicio | Geographic coverage may vary. |
| Limitaciones del servicio | Exclusions to accidental damage coverage |
| Limitaciones del servicio | Accidental damage protection does not provide coverage for: |
| Limitaciones del servicio | Damage caused by failure to provide manufacturer’s recommended maintenance or operating specifications Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair the product, use of damaged or defective media |
| Limitaciones del servicio | Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration |
| Limitaciones del servicio | Error in design, construction, product programming, or instructions to the product. Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act. |
| Limitaciones del servicio | Alteration or modification of the product in any way |
| Limitaciones del servicio | Major parts replacement is limited to one each per year. For accidental damage protection coverage, major parts include but are not limited to the screen (LCD), DVD/CD-ROM, motherboard, processor, hard-disk drive, and memory. |
| Limitaciones del servicio | The cost to repair a major part after the limit of one event per year has been reached will be charged on a time-and-materials basis |
| productos especiales | |
| Indicador de la clasificación del producto | Fixed CP standalone |
| Características estándar | |
| Características del servicio | Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information. |
| Características del servicio | Certain HP proprietary service diagnostic tools with password access |
| Características del servicio | Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone. |
| Características del servicio | »HP Live» functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the »HP Live» button on selected Web pages. |
| Características del servicio | Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums |
| Características del servicio, titular | Diagnóstico de problemas y soporte remoto |
| Características del servicio, titular | La sustitución será al siguiente día laborable |
| Características del servicio, titular | Gastos de envío incluidos |
| Características del servicio, titular | Cobertura de servicio completa |
| Sistema Interno | |
| Indicador tangible | N |
| Garantía | |
| Periodo de cobertura (mes) | 36 |
| Logística | |
| Tipo de material por artículo | DIEN |
Razones para comprar
Características destacadas
- Servicio de intercambio rápido de forma fácil
- Fácil, sin costes de envío
- La ayuda está en línea
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